Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.Perks of joining KellyConnect:Paid training at $12-$14/hrAfter 90 days Advisors are eligible for a one-time $500 tenure bonusAdvisor earning potential of $15-$17/hrExplosive growth opportunities into departments such as Leadership, Quality Assurance, and TrainingDuties and Tasks/Essential Functions:Interact with customers in response to inquiries, concerns, and requests about products and servicesGather customer/product information and determine the issue by analyzing the symptomsDiagnose and resolve technical issues involving internet connectivity, email, application downloads, and moreResearch using available resources, including article database systemsComplete required training to stay current with system information, changes, and updatesParticipate in frequent 1:1/classroom video coaching sessions with leadershipExemplary attendance and punctuality Qualifications:Proper phone etiquette, including using client verbiage and positive positioningAbility to speak and type clearly and accurately, using proper grammarAbility to multitask between customer calls and logging of case notesMaintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organizationSkilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality AssuranceExperience with mobile devices (mp3 players, tablets, smartphones)Ability to adjust to constantly-changing technology, processes, and team structuresOpenness to constructive coaching and ability to implement performance objectivesAbility to empathize with customersWillingness to work evenings, weekends, and holidaysHigh School Diploma requiredCandidates must be 18 years or olderMinimum 6 months call center experience requiredMust provide phone and internet services and quiet work environment, as the position is virtual#KellyConnect Associated topics: assistance, deskside, help, network, support, support analyst, support specialist, technician, technician iv, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.